You and your clients can now use our convenient Iceland Travel App to find helpful information about their upcoming escorted tour!
Our app is mobile-based, and your client can easily use it with a personal phone, tablet, or computer. The app enhances your client’s escorted tour experience with interesting details about the places the tour visits.
Here are some of the features your client can enjoy:
<ul>
<li>The app includes an interactive map with Star Points of the areas and attractions your tour will visit. Some of these Star Points also come with an audio guide.</li>
<li>Access to your client’s travel documents, including the escorted tour itinerary, hotel list, and useful information.</li>
<li>As an extra bonus for your client, the app also includes links to electronic versions of our full colour Iceland Travel Road Book in English, French, Italian, Spanish and Dutch. The Road Book is packed with interesting information about Iceland and helpful travel tips.</li>
<li>A feature your client can use to save favorite places to their personalized map for future visits.</li>
</ul>
<a href="https://www.icelandtravel.is/road-trips/" target="_blank" rel="noopener">Here</a> are instructions on how your clients can use the Iceland Travel App.

Agent info

How does my client use the Iceland Travel App for escorted tours?

A refund of the local Value Added Tax is available to visitors to Iceland who have purchased at least ISK 6.000- (VAT included) per sales receipt.
You must take the product with you out of Iceland within 3 months of the purchase date. You can find more information on the refund process <a href="https://www.skatturinn.is/english/individuals/customs-matters/travelling-to-iceland/tax-free-vat-refund" target="_blank" rel="noopener">here</a>.

FAQs

What about Tax-free shopping/Tax Refunds?

Please note that individual travel insurance is not included in the tour prices. It is very important that travelers arrange for their own travel insurance before visiting Iceland. Medical assistance and health care are, however, readily available in Iceland.
The 24-hour emergency phone number in Iceland is 112. The Icelandic word for a pharmacy is ‘Apótek,’ and pharmacies are open during normal business hours. See also <a href="http://www.safetravel.is" target="_blank" rel="noopener">www.safetravel.is</a>.

Insurance and health care

Luggage porter service is not available at Icelandic hotels or airports. Travelers should pack light. A good rule of thumb is to bring no more than what you can comfortably carry between the bus and your hotel room.

Porterage at the airport and at hotels?

Restaurants and cafés often sell a nice variety of wine, beer and spirits, including locally made labels. Iceland is known for excellent craft beers, vodka and gin, as well as liqueurs made from locally gathered herbs and fruits. However, alcoholic beverages are more expensive in Iceland compared to many other countries. Alcohol can only be purchased in government-run stores (Vínbúð) and at the duty-free shop in Keflavik airport. You can find more information on duty-free allowances <a href="https://www.dutyfree.is/en/allowance-calculator" target="_blank" rel="noopener">here</a>.
The legal drinking age in Iceland is 20 years.

Is alcohol expensive in Iceland?

Please note that some official cultural events in Reykjavik could result in restricted vehicle access to the city center. Additionally, some service providers might have surcharges during events such as Reykjavik Culture Night/Reykjavik Marathon (3rd weekend in August) and Iceland Airwaves (beginning of November).
A surcharge may also apply to some travel services during the Christmas and New Year’s Eve period.

Major Cultural Events: Surcharges & Traffic Restrictions

Iceland is one of the few European countries without rabies. This means that traveling to Iceland with a dog or cat requires a strict application process with several forms, proof of vaccinations and testing, an import application fee, and two weeks of quarantine. These all must be planned well in advance of arrival in Iceland. The Icelandic Food and Veterinary Authority <a href="https://www.mast.is/en/import-export/import-of-live-animals" target="_blank" rel="noopener">oversees this process</a>.

Traveling with pets

Banks are open from 09:00am to 16:00 (4:00 pm). As general rule, offices are open from 09:00 am to 16:00 (04:00 pm). Shops are open from 10:00am to 18:00 (6:00pm) on weekdays. Kringlan and Smaralind shopping malls, as well as souvenir shops and some bookshops in the city center, are open on weekends.
Reykjavik’s Laugavegur (the shopping street) and Skolavordustigur (the art gallery street) are both great places to stroll. You can enjoy shopping for locally designed clothing, art and handicrafts, along with taking a break at a cozy café or restaurant. The Old Harbor area has also become a great place for hand-made crafts and souvenirs.

Business Hours & Shopping

When you choose any of Iceland Travel’s<a href="https://www.icelandtravel.is/road-trips/" target="_blank" rel="noopener"> self-drive packages</a> or <a href="https://www.icelandtravel.is/guided-tours/" target="_blank" rel="noopener">escorted tours</a>, you’ll unlock more than just an itinerary. You’ll also gain access to our Iceland Travel App, a companion that seamlessly connects you to local insights and hidden gems.
With our Iceland Travel App at your side, you’ll have the freedom to explore Iceland’s wonders and unique culture. You can plan a discovery of Iceland that fits your own interests and travel style.
Our app is mobile-based and can easily be used on your personal phone, tablet, or computer. The app includes:
<ul>
<li>Interactive maps with hundreds of interesting places and attractions pinned around the country, plus an audio guide for top destinations in each region.</li>
<li>Links to electronic versions of our Iceland Travel Road Book in English, French, Italian, Spanish and Dutch. The Road Book covers interesting places to visit, in addition to safety information and driving tips.</li>
<li>Access to your travel documents.</li>
</ul>
How Do I Use the Iceland Travel App?  
You will receive a QR code with the app approximately six weeks before departure so you can explore things to do in Iceland before your trip.
If you prefer not to use the App, links to our PDF Roadbook will be available in your travel documents or in the App in your profile.

What is the Iceland Travel App?

Emergency Phone Number: 112
In the event of a severe medical emergency the 24-hour emergency phone number in Iceland is 112.
There are medical centers or hospitals in all major cities and towns in Iceland.
General information, including nurse’s assistance and consultation services can be obtained by calling 1700. More information can be found at <a href="https://www.island.is/" target="_blank" rel="noopener">www.island.is</a>
Pharmacies are called ‘Apotek’ and are open during normal business hours.
See also <a href="http://www.safetravel.is" target="_blank" rel="noopener">www.safetravel.is</a>.

Practical Information

Do you need medical assistance?

Iceland Travel carefully selects local experts all around Iceland to partner with. Therefore, some tours and activities are operated by a qualified and vetted third-party supplier.

Who are Iceland Travel´s operation partners?

The short daylight in Iceland during winter, especially between November and February, restricts the time for driving and sightseeing. When planning each day’s travel, please take this into account to ensure you can visit interesting sites in daylight. Be flexible in your planning because weather and road conditions can often lead to a change of plans.
Here are some pointers for driving winter driving in Iceland:  
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">It is very important to check the weather forecast daily. You can check <a href="https://www.road.is/">road.is</a> for information driving and weather warnings. You can also obtain information from your accommodation´s front desk staff.  </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">We also recommend reading information on <a href="https://safetravel.is/">safetravel.is</a> regarding driving in Iceland.  </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">A good rule of thumb is to be prepared for all types of weather, as conditions can change in the blink of an eye. This means bringing warm layers of clothing, stocking up on drinks and refreshments, and keeping the car filled up with fuel. </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">The 90 km/h signs mean the speed limit, not the speed requirement. Winter driving means altering your speed to driving conditions, often driving slower than the limit. </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">A closed road means CLOSED! Do not try to enter! </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">We recommend staying on the Ring Road. It is well maintained for winter conditions and very seldom closed for more than 24 hours.  </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Highland and mountain roads (F roads) are closed in winter. </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">We only offer 4&#215;4 cars during the winter period because it will make your driving experience much safer.  </li>
</ul>
 In case of extreme winter storms, Iceland Travel will let passengers now beforehand and act accordingly.

Driving in winter

Iceland Travel is an eco-friendly company that takes environmental matters and the protection of nature seriously. It is important we respect the environment and make as little disturbance as possible in our travels so Iceland continues to be a unique destination for all of us. Therefore, we ask you to help us protect our precious nature by being a responsible traveler and serving as a role model to others as you travel around our beautiful country.
Here are some simple guidelines you can follow while traveling in Iceland:
<ol>
<li>Leave sites in the same state as you found them.</li>
<li>Iceland is known for its unspoiled and clean nature. Help keep it this way by putting your litter in bins and recycling if possible. If there are no bins where you are visiting, take your r ubbish back with you to your accommodation so you can dispose of it there.</li>
<li>We also encourage you to try to minimze the waste produced on your travel. One easy way to do that is to bring a reusable water bottle and a reusable shopping bag with you. Almost all tap water in Iceland is derived from groundwater that is filtered naturally through layers of volcanic rock. It‘s perfectly safe to drink and it tastes amazing.</li>
<li>Make sure to stay on marked hiking trails to help us conserve the native flora. For example, moss is fragile and can easily be damaged if stepped on.</li>
<li>Please do not cause damage to the vegetation.</li>
<li>When visiting Iceland and going wildlife spotting, your goal should be quiet observation. Make sure to observe wildlife from a distance. To not disturb the different species, we recommend you do not make quick movements or loud noises. And do not try to touch them.</li>
<li>Please do not disturb the environment, move stones or make cairns. Please also keep in mind that it is illegal in Iceland to remove stones, plants, lava rocks or other natural items from protected areas. 
Keep water sources, springs and pools clean. Water is a precious resource and should not be mishandled.</li>
<li>Respect and comply with laws and conservation rules set by local rangers.</li>
<li>Respect the peace and quiet of rural life.</li>
<li>If you are interested in carbon offsetting your trip you can do so through the <a href="https://kolvidur.is/" target="_blank" rel="noopener">Iceland Carbon Fund.</a> All our escorted tours and self-drive tours are carbon offset through Kolvidur*, the Iceland Carbon Fund (ICF).</li>
</ol>
*Kolviður works on the concept of capturing carbon from the atmosphere through tree planting. The primary goal of this project is to store carbon in forests, reducing the concentration of carbon dioxide in the atmosphere. This project also supports soil formation, wildlife and biodiversity, which all support our environment. Iceland Travel purchases carbon credit that will, with time, carbon neutralise your travels. It takes time for trees to grow, so carbon capture is a valuable work in progress.

How can I help protect the Icelandic Nature?

Quality and flexibility are an important factor for Iceland Travel. That is why you and your clients can choose between different accommodation categories. We choose accommodations based on value for money, location and service level.
Budget 
If your goal is to lower the travel cost, our budget accommodation category is a great fit for your clients. These are a combination of simple hotels, farm-stays and guesthouses. You will stay in a private room with a made-up bed. Some rooms also have a washbasin. Showers and toilets are shared with other guests. This is a very local way to experience Iceland.
Comfort 
Our comfort category accommodation offers your clients the chance to travel economically around Iceland. In the countryside these are a combination of standard hotels, farm-stays and guesthouses. All rooms have private bathroom facilities, usually a toilet, washbasin and shower.
Quality 
Our quality category accommodation allows your clients to stay in the most comfortable accommodation each area has to offer. The accommodation is in pleasant guesthouses and hotels where all rooms have private facilities.
Superior 
Our superior category option enables your clients staying in quality category accommodations to enjoy even more comfort. Superior rooms are usually larger in size and may offer additional benefits (examples: additional room amenities, a better view, or special access to hotel services). Please note superior rooms are always subject to availability.
Good to know
<ul>
<li>Our hotel bookings always include breakfast unless otherwise stated.</li>
<li>Room size in Icelandic hotels is often smaller compared to hotels in countries such as the USA or Canada.</li>
<li>Standard rooms usually have two twin beds or one full bed. King size beds are not common in Iceland.</li>
<li>Triple rooms are not common in Iceland, especially outside Reykjavik. These might be a double/twin room with an extra bed and are often smaller compared to triple rooms in other countries.</li>
</ul>

Accommodation types in Iceland

A part of Reykjavik’s center is off limits to large vehicles, including tourist buses and coaches of any size.
If pick up service is included in your booking and your hotel is in the city center, please contact the front desk/lobby for information about your nearest pick up/drop off spot.
There are a dozen pick-up spots or bus stops around the center. Please see <a href="https://busstop.is/" target="_blank" rel="noopener">busstop.is</a> for further information regarding pick up locations.

Where are the bus stops in Reykjavik Center for transfers and day tour pickup and drop off?

Iceland Travel chooses hotels in Iceland that we feel offer good service to our guests. Hotels are clean and comfortable, and in the countryside are often located in beautiful natural areas. It‘s important to keep in mind during your trip that Icelandic hotels are similar to those in many other European countries.
Hotel rooms are often smaller in size when compared to hotel rooms in countries such as the USA or Canada. Double occupancy rooms also usually have twin beds. If you request a double bed, two twin beds are usually connected to make one comfortable bed. Some comfort standard hotels, mainly in the Reykjavik area, have rooms with queen size beds. King size beds are not available at most hotels.

What are hotel rooms like in Iceland?

The biggest part of your experience when travelling to Iceland will obviously be the amazing Icelandic nature, but it&#8217;s far from being the only thing!
Iceland’s culture is as amazing as its nature. In fact, Iceland’s landscapes and nature have inspired the country’s art, history, literature, and music in a very unique way. Iceland’s music scene is world famous, and Iceland hosts popular music festivals like Iceland Airwaves, the Reykjavik Jazz Festival, Secret Solstice, and Aldrei for ég súður (Westfjords music festival). Visitors also enjoy viewing vibrantly exotic Icelandic art at museums and galleries around the country.
Iceland is also famous for its geothermal pools that use natural hot springs. They are plentiful around the country and perfect for relaxation after a day of fun. The pools are a part of Icelanders’ focus on health and wellness, something many visitors find very inspirational.
Dining in Iceland is exceptional. Visitors often comment on how delicious the food is. Whether it is fine dining or a homestyle meal, Icelandic cuisine relies on freshly sourced, high-quality ingredients from local farms and the ocean. Communities like Reykjavik and Akureyri have a plentiful variety of restaurants reflecting both Icelandic and international influences.
Iceland’s Viking (Old Norse) heritage is very popular with visitors. Many Viking-age influences have survived until the present day, and you can experience this in food, music, jewelry, crafts, naming traditions, architecture and more. You’ll find Icelandic culture a refreshing blend of ancient traditions and high-tech modernity.
Reykjavik and Akureyri are lively, safe, modern, and sophisticated and the nightlife and cultural activities have earned an exciting reputation. Reykjavík also has many interesting events including the Reykjavik Marathon and Culture Night, Gay Pride, Reykjavík International Film Festival and the Reykjavik Arts Festival.
Actually, you’ll find there are plenty of things to do and various activities to enjoy all around the country, to suit every taste.
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What is there besides nature in Iceland?

The midnight sun is best seen around the summer solstice in June. However, the days are quite long in late May through early August.
The sun barely sets in the summer; it’s virtually light around-the-clock at the peak of summer in June and July so visitors arrive to a bright midnight sky. In mid-winter it gets very dark, with daylight only about 4-5 hours a day in December and February. Spring and autumn generally have 11-13 hours of daylight.
We have categorized <a href="/blog/weather-in-iceland-by-months-handy-travel-tips/">the weather and daylight by months</a> in one blog, for an easy over-view of this common question.
<img loading="lazy" decoding="async" class="alignnone size-medium wp-image-19090" src="https://icetstg.wpengine.com/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--300x73.jpg" alt="" width="300" height="73" srcset="https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--300x73.jpg 300w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--1300x314.jpg 1300w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--768x186.jpg 768w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--1536x371.jpg 1536w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--2048x495.jpg 2048w" sizes="(max-width: 300px) 100vw, 300px" />

What are the daylight hours and when can I experience the midnight sun in Iceland ?

Although depending on the nature of the tour, the Icelandic unpredictable weather usually means to pack warmer clothes.
To make sure that you are prepared for whatever the weather decides to throw at you, it is essential that you pack;
<ul>
<li>Always bring a wind- and waterproof jacket and maybe even rain trousers.</li>
<li>Clothing suitable for layering &#8211;  just how many depends on the season and the activity lined up. If travelling to Iceland in wintertime bring warm clothes.</li>
<li>Make sure you bring comfortable shoes that are good for walking on uneven and rough ground.</li>
<li>Casual or casual smart clothing is suitable but not compulsory for the evening.</li>
<li>Icelanders love swimming so always bring your swimsuit.</li>
</ul>
Other essential items include your camera, passport, any visas (if you need those), chargers for your phone, camera, sunglasses and any additional personal hygiene items that you use.
Help us protect Iceland&#8217;s nature! Iceland Travel is committed to protecting Iceland&#8217;s fragile nature. We encourage you to pack a flask or reusable water bottle and a reusable shopping bag.
For more detailed information about what to pack for your Iceland tour, check out blog about <a href="https://www.icelandtravel.is/blog/detail/what-to-pack-for-your-escorted-iceland-tour/">what to pack for your Iceland tour.</a>.
<img loading="lazy" decoding="async" class="alignnone wp-image-18786" src="https://icetstg.wpengine.com/wp-content/uploads/2018/04/Picture1-300x300.png" alt="" width="427" height="427" srcset="https://content.icelandtravel.is/wp-content/uploads/2018/04/Picture1-300x300.png 300w, https://content.icelandtravel.is/wp-content/uploads/2018/04/Picture1-150x150.png 150w, https://content.icelandtravel.is/wp-content/uploads/2018/04/Picture1-125x125.png 125w, https://content.icelandtravel.is/wp-content/uploads/2018/04/Picture1.png 627w" sizes="(max-width: 427px) 100vw, 427px" />

What to pack and wear in when in Iceland

Sustainable travel is not only about preserving the environment. It’s also about supporting local economies and having a positive impact on the local communities. For this reason, here you‘ll find a few more suggestions on how you can support local economies during your travels:
<ol>
<li>If you plan on buying souvenirs while in Iceland, why not purchase items made locally? Local souvenirs in Iceland include: handknitted wool items, cosmetics made from Icelandic herbs, books by Icelandic authors, jewelry and ceramic products.</li>
<li>Please note that the Icelandic gyrfalcon is a protected species in Iceland. For taht reason, their eggs and other products made from the bird are illegal.</li>
<li>An easy way to support the local economy while travelling is to eat out at Icelandic restaurants. We recommend especially looking for menus that feature local produce like fresh fish, meat, dairy products and vegetables. Yes, Iceland grows a variety of fresh vegetables in greenhouses heated by geothermal energy year-round.</li>
<li>Going to festivals and special events hosted in Reykjavík or around the country is a great way to immerse yourself in and support Icelandic culture. For events in Reykjavík, check out the website <a href="https://www.whatson.is/reykjavik-events/">What’s On</a>. Here you can insert the dates of your stay to see events happening at that time. You’ll also find a variety of concerts and events hosted at the <a href="https://www.harpa.is/en/">Harpa Concert Hall</a>.</li>
</ol>
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How can I travel Sustainably in Iceland?

There is enough about this fascinating country to fill a library, but here is some basic information about Iceland:
&nbsp;
WHAT and WHERE is Iceland? 
Iceland is the westernmost country in Europe and sits in the North Atlantic. The Mid-Atlantic ridge tectonic plate dividing North America from Europe runs through Iceland and is the main reason for Iceland’s volcanic activity. Geologically, Iceland is Europe’s youngest country and its second largest island (approximately 103.000 sq.km in size).
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WHY Iceland? 
Iceland’s spectacular, unique and rugged nature is a major reason why people visit. As one of Earth’s youngest islands, Iceland is still forming, and its landscapes are always changing. In Iceland you will find unique and wild natural wonders with some of the greatest contrasts possible in nature (our home, after all, is the Land of Fire and Ice). Some of the natural wonders you might see in a visit here include glaciers, craters, geysers (spouting hot springs), volcanoes, black sand beaches and extensive lava fields. Each region of Iceland has its own spectacular beauty and unique natural wonders. Whether you do a circle tour of the island or focus on a specific region, you’ll find a wonderful variety of nature and landscapes. Our <a href="/iceland-2/">guides to each part of Iceland</a> is a great way to learn more about the country.
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WHO are the Icelanders? 
Iceland was Europe’s last country to be settled, in the 9th century. Iceland’s original Norse settlers were from Scandinavia and the British Isles, and the culture of the country reflects a Norse heritage, with some traditions dating back to Viking times.
Iceland’s current population is approximately 375.000. Half of Iceland’s people live in the capital of Reykjavik and its neighboring towns in the southwest. The rest live in coastal communities. The rugged center of Iceland, its highlands, are uninhabited.
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Facts about Iceland

The international airport in Keflavik called Leifsstod is relatively small and easy to navigate. Once in the arrival hall there are a few transfer options;
Flybus and Airport Direct, shuttle transfers to hotels in Reykjavik are found right outside the terminal building. Even if arriving late at night or a flight is delayed, do not worry, there will be a bus waiting. The transfer buses depart from Keflavik Airport 35-40 minutes after each flight arrival.
The buses drive to BSI Bus Terminal in Reykjavik, where travelers can board smaller busses that take them to the major hotels and guesthouses in Reykjavik. Total duration of the trip is 50-75 minutes from the airport to the accommodation.
If travelers have pre-booked transfers with Flybus or Airport Direct then the Iceland Travel documents with the confirmed service should be displayed to the driver. This is valid as a ticket/voucher for the transfer.
Private transfers drivers will be waiting in the arrival hall with a name of the client on a sign.
Car rental desks are located on the left-hand side in the arrival hall. This is the place to go to for picking up a rental car. The travel documents will specify the car rental company associated with each booking (usually Hertz).
If travelers have not booked any transfer in advance, it is possible to buy a ticket with bus transfer companies on the spot. Taxis are always available outside the terminal building, and they accept both credit and debit cards. Uber is not operating in Iceland.

How do I get from Keflavik International Airport to Reykjavik?

The length of the stops on our guided multi-day tours are not set in stone. They vary from tour to tour and depend upon weather, route, group size and the mobility of guests. We suggest timings to our guides but trust them, as the leaders of the trip, to decide and announce the length of each stop.
Each day, there will generally be 45 minutes to one-hour driving between each tour stop. You will arrive at each night’s accommodation in the late afternoon.
The amount of hiking per tour depends on the tour purchased; however there will be some light walking in all tours to view natural wonders.
Browse through our variety of <a href="https://www.icelandtravel.is/guided-tours/" target="_blank" rel="noopener">guided tours</a>, that are all crafted to offer the best Iceland has, summer or winter.

How long are the stops on your guided tours?

Requirements
<ul>
<li>You must be at least 20 years old to rent a car in Iceland, and at least 23 years old to rent larger rental vehicles (Categories 5.0 or higher).</li>
<li>At the time of rental pick-up, the driver must show a valid automobile driving license from the USA, Canada, or the European Economic Area. Drivers can use a license from other countries if it: a) has a valid license number, b) shows the license holder’s photograph, c) is printed in Latin alphabet characters and d) is valid at the time of travel. Otherwise, an international driver’s license is required. The license must be valid for a minimum of one year at the time of the rental. </li>
</ul>
Insurance
Our rental cars include unlimited mileage, CDW, theft protection and VAT. We also offer an upgrade option that includes additional protections (Super Collision and Damages Waiver, Windshield Protection, Gravel Damage, Tires and Wheels, Sand and Ash Protection).
You can speed up your rental car pick-up with <a href="https://www.hertz.is/fasttrack/">Fasttrack</a>, which allows you to provide Hertz with the car driver information in advance.

Rental cars – Insurance and Requirements

You will be able to use your cellphone in most of Iceland. Remote and isolated areas may have inferior mobile reception.
Your mobile phone will work depending on where you are from and the carrier you use.
European mobile phones (EU) – Iceland is part of the Go Roam in Europe function, though you should check to see if your plan has roaming charges.
Other countries – Roaming charges may apply, so we recommend that you check with your carrier / cellular provider for cost details as charges can be expensive.
There are some convenient alternatives available to using your mobile carrier in Iceland:
<ul>
<li>Consider eSIM, a virtual SIM card you can add to your unlocked phone.  This technology is often built into newer generations of mobile devices.</li>
<li>Rent a Wi-Fi hot spot (Mi-Fi)</li>
<li>Purchase a SIM card in Iceland and use it in your unlocked phone.</li>
</ul>
How do I make phone calls to/from Iceland?
The international code for calling Iceland is 354 followed by the telephone number. To call internationally from Iceland, first dial 00 followed by the country code and telephone number.

Can I use my mobile phone in Iceland ?

Electricity in Iceland runs on 220 volts; 50 Hz AC. Icelandic electrical plugs are of the rounded, European two-pin type.
If you plan on bringing U.S. equipment, you will need an adaptor and converter. Please note that even with a converter, American hair dryers tend to burn out. Most mid-range and upscale hotels provide hair dryers in their rooms.

What type of electricity does Iceland use?

The Icelandic currency unit is the krona (plural kronur), which is abbreviated Kr or ISK. Denominations of notes are 500, 1000, 2000, 5000, 10.000 kronur, and coins are minted in denominations of 1, 5, 10, 50, 100 kronur. Money can be easily exchanged at the airport, bank, and currency exchanges.
All major credit cards are accepted and can be used to pay for virtually anything from taxis to restaurants and shops to petrol/gas stations (exception: the public buses).
Icelanders generally no longer use cash, preferring credit or debit cards, but cash is accepted in most places.
ATM/Bank machines are found in most banks and many other locations throughout the country. Look for the Hraðbanki sign. Please note that you must have your pin code when paying with debit or credit cards.

What is the local currency and can I use my credit card?

In Iceland, Service and VAT are invariably included in prices in Iceland. Tipping is not customary and, therefore, not expected. This applies to everything: restaurants, taxis, cafés, room service, and more. However, if you do feel that you have received great service, Icelanders appreciate a tip and will gladly accept it.
Tipping tour guides and drivers: While tips are not necessary, it is customary to provide guides and drivers a tip to show you appreciate good service, especially on multi-day tours.

What is the tipping policy in Iceland?

Our self-drive tours are self-guided tours of Iceland. Every tour includes car rental with unlimited mileage and CDW, in-car unlimited Wi-Fi, accommodation, and exclusive use of the Iceland Travel app (down-loaded on the guest’s device). Additional activities may be purchased to enhance the trip. Read more about our road trips<a href="/road-trip/" target="_blank" rel="noopener"> here. </a>
Please note that to rent a car in Iceland, drivers must have a valid driving license.
The driving distance each day depends on the length of stay and how much guests want to cover. We strive to find the most suitable itinerary so that our guests can relax and take in the scenery or enjoy activities. Our aim is to keep driving under 2-3 hours each day though, depending on the distance between hotels, it may be up to 4 hours a day.
Our winter self-drive packages are expertly designed to be relaxed, to follow the safest routes, and to take note of the minimal daylight hours, especially during the darkest time of November-February.
If special circumstances require emergency assistance, we have a 24-7 emergency phone number for your clients who are already traveling in Iceland. If the emergency involves the vehicle, then the car rental company provides an emergency phone number as well.
We also recommend travelers use <a href="https://safetravel.is/" target="_blank" rel="noopener">safetravel.is </a>for information on driving in Iceland and weather announcements.

How do the self-drive tours work?

We do not currently offer international flights to and from Iceland; however, some of our packages include flights within Iceland.
Icelandair and Ernir (Eagle Air) offer regular flights to many of the bigger communities around the island (such as Isafjordur, Akureyri, Husavik, the Westman Islands, Hofn and Egilsstadir).
Icelandair also offers flights to Greenland (such as the communities of Kulusuk, Nuuk, and Ilulissat).
Our travel experts can advise on where to book these flights.
All domestic flights are operated from the Reykjavik Domestic Airport.

Does Iceland Travel organize International and domestic flights?

There are taxi stations at major airports and in larger towns. Most drivers speak adequate English. Taxis accept all major credit cards, as well as cash. Taxis should ideally be ordered in advance, especially during busy travel periods. The front desk of hotels will gladly help with calling a taxi.
There are two main taxi companies in the Reykjavik area.
<a href="https://www.hreyfill.is/en/" target="_blank" rel="noopener">Hreyfill </a> tel: +354 588 5522 
<a href="https://www.bsr.is/" target="_blank" rel="noopener">BSR</a>     tel: +354 561 0000
These company&#8217;s apps are available on the App store and Google play.
Ride-hailing services: Uber and Lyft are not available in Iceland.

Where can I find a Taxi?

The Reykjavik area bus system, known locally as “Strætó,” is the only method of public transportation in the city. There are many different routes, so be sure to know where you are staying and where the nearest bus picks up. You can visit <a href="https://straeto.is/en" target="_blank" rel="noopener">straeto.is</a> to see see bus schedules, maps, and price information.

What is the public bus system like in Reykjavik?

Useful Contacts:
Road and traffic conditions phone line: 1777 ; (tel. +354 522 1100); daily service, summer 8:00-16:00 and winter 6:30 – 22:00 (6:30am-10pm)  
Travel safety website: <a href="http://www.safetravel.is/" target="_blank" rel="noreferrer noopener" aria-label="Link www.safetravel.is">www.safetravel.is</a>
Driving in Iceland is safe just keep a few things in mind. 
It is very important to check the weather forecast on a daily basis. Travelers can check <a href="https://www.road.is/" target="_blank" rel="noopener">www.road.is</a> for information on driving and weather warnings.
Driver’s license 
The driver must present a valid driver’s license held for a minimum of one year at the time of rental. An International Driving Permit (IDP) / International Driving License (IDL) is also required if the national driver’s license is not in the Roman script. 
Speed Limit 
The speed limit in populated areas is usually 50 km/hr. Speed limit signs are not posted unless it is other than 50 km/hr. The main rule on highways is a speed limit of 80 km/ hr on gravel roads and 90 km/hr on paved roads. 
Special warning signs indicate danger ahead, such as sharp bends, animals roaming or a one-lane bridge ahead, but there is generally not a separate sign to reduce speed. 
Please slow down and choose a safe speed according to road and weather conditions. 
Gravel roads 
The surface on the gravel roads is often loose, especially along the sides of the roads, so travelers should drive carefully. 
Animals 
Watch out for the animals on or near the roads. Sheep roam free in the summer, and they are sometimes seen wandering on rural roads. 
Off road driving is illegal in Iceland, so never drive outside the marked roads. 
The use of Safety-belts is required for all passengers by law. 
Driving under the influence of alcohol is illegal.
Penalties will be imposed if exceeding or breaking above mentioned limits or laws
Browse through Iceland Travel&#8217;s selection of <a href="https://icetstg.wpengine.com/road-trips/">self-drive packages</a>, each designed to showcase the best of Iceland’s beauty.
&nbsp;

Driving in Iceland

Our multi-day guided tours may offer one or more optional activities to enhance your client’s experience.
For your convenience, and to ensure your client&#8217;s place on tours, we recommend that you reserve optional tours and activities in advance during the booking process. It is also possible for your client to book the activity on-the-spot through our guide, but we cannot guarantee that there will be availability for the client to participate. The Blue Lagoon, for example, is often sold out.
Have a look at Iceland Travel’s selection of<a href="/guided-tours/" target="_blank" rel="noopener"> multi-day guided tours</a><a href="https://www.icelandtravel.is/guided-tours/">,</a> each designed to showcase the best of Iceland’s rugged nature and interesting culture.

How can I add on an optional activity to an escorted tour?

The Icelandic climate is warmer than the name suggests, thanks to the Gulf Stream. Summers in Iceland are rather cool, while the winters are relatively warm. The average monthly summer temperature ranges from 10 to 13 °C. During the summer the climate is mild but unstable with possible rain and frequent weather changes. The daily temperature can fluctuate from a minimum of 5 °C at night to a maximum of 25 °C during the day.
The weather in Iceland can be notoriously variable.
Iceland’s winter is relatively mild for its latitude. The southern lowlands of the island average around 0°C (32 °F) in winter, while the uninhabited highlands average around −10 °C (14 °F). The winter temperatures in the northern part of the island range from an average low of -5°C (23°F) to a high of -15°C (35°F). Winter snowfall is more common in the north of Iceland.
The Icelandic language has over 100 words for different kinds of wind and that tells you a lot about the weather in Iceland.
<img loading="lazy" decoding="async" class="alignleft wp-image-19090 size-large" src="https://icetstg.wpengine.com/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--1300x314.jpg" alt="" width="1200" height="290" srcset="https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--1300x314.jpg 1300w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--300x73.jpg 300w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--768x186.jpg 768w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--1536x371.jpg 1536w, https://content.icelandtravel.is/wp-content/uploads/2018/04/ITr-2023-Temperature-and-daylight-overview.--2048x495.jpg 2048w" sizes="(max-width: 1200px) 100vw, 1200px" />
&nbsp;

What are the seasons and climate like?

As the country‘s largest (and oldest) tour operator, we at Iceland Travel believe it is vital to respect Icelandic nature and keep our country a vibrant and exciting destination. We are fully committed to sustainable tourism and continued improvement.
You can read more about Iceland Travel and about our full environmental policy <a href="/environmental-policy/" target="_blank" rel="noopener">here</a>.

What is Iceland Travel’s environmental policy?

Iceland serves some of the world’s freshest fish and seafood. Meat is organic and locally produced. Icelandic lamb is especially popular. Iceland’s delicious dairy products come from a local breed of cows that are fed a hormone-free and natural diet. Reykjavik’s dining options are just as varied as in any capital city. Vegetarians will have no problem finding delicious, organic, and vegan-friendly meals.
Fast food options – from burgers to burritos – can also be found almost everywhere. Iceland has numerous restaurants with international cuisine from Asian, South American to Indian.
Want to learn more about the Icelandic cuisine? Check out our <a href="/blog/icelandic-food-drinks/">blog about food in Iceland.</a>

What is Icelandic food like?

Icelandic is the national language of Iceland, although English and Scandinavian languages are widely spoken and understood. A majority of information signs, menus at restaurants, etc. are available in English. Many Icelanders learn other languages such as Spanish, German, Danish or French. Most welcome the opportunity to practice their knowledge – so do not be shy to introduce yourself or ask for directions!
If you want to learn about the Icelandic language, we have this wonderful <a href="/blog/icelandic-language-2/">blog </a>about Iceland&#8217;s Viking heritage and the development until modern times.

What languages are spoken in Iceland?

Iceland is on Greenwich Mean Time (GMT) all year around and does not observe Daylight Saving Time (DST).
At 12:00pm (noon) in Iceland the time around the world would be:
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" width="100">City</td>
<td valign="top" width="75">Winter</td>
<td valign="top" width="75">Summer</td>
</tr>
<tr>
<td valign="top">Chicago</td>
<td valign="top">6:00am</td>
<td valign="top">7:00am</td>
</tr>
<tr>
<td valign="top">Los Angeles</td>
<td valign="top">4:00am</td>
<td valign="top">5:00am</td>
</tr>
<tr>
<td valign="top">New York</td>
<td valign="top">7:00am</td>
<td valign="top">8:00am</td>
</tr>
<tr>
<td valign="top">São Paulo</td>
<td valign="top">10:00am</td>
<td valign="top">11:00am</td>
</tr>
<tr>
<td valign="top">Sydney</td>
<td valign="top">22:00 (10pm)</td>
<td valign="top">23:00 (11pm)</td>
</tr>
<tr>
<td valign="top">Tokyo</td>
<td valign="top">21:00 (9pm)</td>
<td valign="top">20:00 (8pm)</td>
</tr>
<tr>
<td valign="top">Copenhagen</td>
<td valign="top">14:00 (2pm)</td>
<td valign="top">13:00 (1pm)</td>
</tr>
<tr>
<td valign="top">London</td>
<td valign="top">13:00 (1pm)</td>
<td valign="top">12:00 (12pm)</td>
</tr>
</tbody>
</table>

What timezone is Iceland on?

All travelers must ensure that they have a valid passport or other travel document accepted by Icelandic authorities, and all required visas. The passport should be valid for the proposed duration of stay and should be valid at least three months beyond the intended stay.
For further information, visit <a href="https://island.is/en/o/directorate-of-immigration" target="_blank" rel="noopener">www.utl.is </a>

Do travelers need a passport or visa?

Swimming is very popular year-round in Iceland. The Reykjavik area has more than 10 high-quality outdoor swimming pools, and there are outdoor swimming pools in most towns and villages around Iceland. The pools are filled with water from natural geothermal hot springs. Many pools also have saunas, steam baths, and various “hot pots” with water temperatures ranging from 36 to 44° C (96 to 112° F). Most pools also have children’s areas with slides and water toys.
Check out our <a href="/blog/detail/hot-springs-and-hot-tubs-the-best-pools-in-iceland/">list of the best pools in Iceland</a>.

What are the swimming pools like?

Iceland is one of the safest countries in the world, and <a href="/blog/detail/iceland-safest-country-in-the-world/">this blog explains the top reasons</a>.  Petty theft is a rare occurrence, and violent crime is very uncommon (even walking at night is pretty safe). Taking standard precautions should be more than adequate throughout your visit to Iceland.
Travelers don’t need any special immunizations or medications for visiting Iceland.

Are there any safety concerns?

Yes, absolutely! Iceland’s water is completely safe to drink. Some visitors find it tastes amazing.
If you want to learn more about drinks and food in general in Iceland, we have <a href="/blog/icelandic-food-drinks/">this interesting blog </a>for you!
Most of the Iceland’s hot water comes from geothermal sources, which are rich in minerals. If you notice a strange smell in the hot water, don’t worry. It is just the sulfur! Most people get used to the smell of the sulfur after several days in Iceland, and it’s perfectly fine to shower in the water. But the rotten eggs smell can be a bit overwhelming at first!

Is it safe to drink the tap water in Iceland? What is the smell in the hot water?

There’s an amazing variety of clubs and bars in Reykjavik’s nightlife to fit pretty much any preference. The town of Akureyri also has a lively nightlife scene.
Most restaurants close the kitchen around 22 (10:00pm) but may remain open until around midnight.
Bars and clubs close at various hours, often at 3:00am. Some places are even open until later.
Icelanders typically start their nightlife by going out late (after 12:00am). This can be especially interesting to experience during the height of the midnight sun (June and July), when the city is full of life and never gets dark.
During week-days locals enjoy happy hours, getting together for a drink after work. Happy hour is often from 16-19 (4:00pm-7:00pm), but timings can vary greatly from one place to another.

How late are restaurants and bars open?

Mid-September through mid-April are the best times to see northern lights, when the nights are dark enough to see them.
However, the weather also needs to cooperate to make it easier to view the lights, ideally when there is high solar flare activity and clear skies. Since weather and atmospheric conditions are variable, we cannot guarantee you will see northern lights during your visit.
Here are two helpful websites that provide a three-day outlook for northern lights:
<ul>
<li><a href="https://en.vedur.is/weather/forecasts/aurora" target="_blank" rel="noopener">Icelandic Meteorological office</a></li>
<li><a href="https://auroraforecast.is/" target="_blank" rel="noopener">Northern Lights Research Center</a></li>
</ul>
Want to learn more? Check out our <a href="https://www.icelandtravel.is/blog/iceland-travel-s-ultimate-guide-to-the-northern-lights/">g</a>uide to the <a href="/blog/iceland-travel-s-ultimate-guide-to-the-northern-lights/" target="_blank" rel="noopener">northern lights</a>!

When is the best time to see the northern lights?

Iceland Travel partners with a few tour-companies to offer some of the best northern lights experiences that are in Iceland. A team of experts decides on the best location for each night, so the exact route is not known in advance. One of the most important factors is to leave the city lights behind. Based on the weather and aurora forecast, the experts decide if it’s worth going at all. The guests will be notified via their hotel or accommodation if the tour is cancelled.
As most northern lights tour offered by Iceland Travel are operated by a third party, there might be a slight difference in how each company handles matters when no northern lights are visible or when a tour is cancelled.
But the general rule of thumb is that if the tour is operated and no Northern Lights are visible, guests are offered to re-book for another night free of charge. However, no refunds are made once the tour has been operated.
If the tour is cancelled, guests can either re-book for another night or get a refund.
Therefore, we highly recommended that you book the northern lights tour for the client&#8217;s first night in Iceland.

My client is supposed to go on a northern lights hunt. What happens if they don’t see them?

If your request is regarding a reservation with departure within the next 48 hours, please contact: (+354) 585 4300 or our emergency number (+354) 893 6115. For all other questions regarding confirmed reservations, please email: bookings@icelandtravel.is.
You can also send an inquiry through the agent login section of our website using the Booking Request option.

I need help with my client’s escorted tour, self drive, short-break or day tour reservation

Not finding what you are looking for from our selection of tours online? If you would like a customized trip or tailor-made experience, please drop us a line at <a href="mailto:sales@icelandtravel.is" target="_blank" rel="noopener">sales@icelandtravel.is</a>, and we will be happy to help.

I am not finding a tour that suits my client’s needs

A driver (often called a chauffeur) provides a transportation service to safely take guests from one location to another. A driver’s main responsibilities are to ensure that the journey is safe and comfortable, and that guests reach the destination on time. He or she is dedicated to providing great customer service, helping with the luggage, and assisting guests in/out of the vehicle (if needed).    A driver-guide will, in addition to all the above, provide guests with informative commentary, have great knowledge about natural areas, history and culture and give expert travel advice. He or she will accompany guests in each area for an enhanced experience, take them on short walks and make sure to adapt the program to the weather and the guest’s interest.

What is the difference between a driver and a driver-guide

A cancellation must be sent to Iceland Travel in writing, by e-mail, and needs to be confirmed by Iceland Travel in order to be valid. In conformity with business practices within the Icelandic travel industry, the traveler is required to pay cancellation fees according to our cancellation policy as stated in our <a href="https://www.icelandtravel.is/terms-and-conditions-individual-travellers/" target="_blank" rel="noopener">Terms and conditions.</a>

How do I cancel a booking and what are your cancellation charges?

Iceland Travel is happy to upgrade hotel rooms for <a href="/short-breaks/" target="_blank" rel="noopener">short breaks</a> and <a href="/road-trips/" target="_blank" rel="noopener">self-drive</a> packages. You’ll find our upgrade room rates in our price list. Our booking team can also confirm prices during the reservation process. We are, however, not able to accommodate upgrade requests on escorted tours, as accommodation is pre-booked with a certain room type.

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